It is possible to use our website without disclosing personal data. The use of individual services on our site may be subject to other regulations, which are explained separately below. We only process your personal data (e.g. your name, street address, email address and telephone number) in accordance with the provisions of German data privacy law. Data are considered personal if they can be clearly attributed to a specific natural person. The legal foundation of data privacy in Germany is contained in the Bundesdatenschutzgesetz (BDSG, Federal Data Protection Act) and the Telemediengesetz (TMG, Telemedia Act). The following provisions provide information about the manner, scope and purpose of personal data collection, personal data use and personal data processing by the website provider:

Goldkammer Frankfurt GmbH, Kettenhofweg 27, 60325 Frankfurt am Main
Telephone: +49 2175 16550

The Goldkammer Frankfurt is supported by Degussa Sonne/Mond Goldhandel GmbH.

We wish to point out that the Internet-based transmission of data may not be secure, and it is impossible to completely protect data from access by third parties.



We use so-called cookies on our website to identify the repeated use of our services by the same user/internet connection subscriber. Cookies are small text files that your Internet browser downloads and stores on your computer. Their purpose is to optimize our website and services. Most are so-called session cookies, which are deleted after your visit.

However, these cookies sometimes generate information that automatically identifies you. This recognition is based on the IP address stored in the cookies. The information obtained in this way is used to improve our content and provide easier access to our site.

You can prevent cookies from being installed by setting your browser accordingly; however, please note that in this case you may not be able to use the full functionality of our website.


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Server data

For technical reasons, the following data (“server log files”), which your Internet browser transmits to us or our webspace provider, are stored:

– Browser type and version

– The operating system used

– Website from which you visit us (referrer URL)

– Website that you visit

– Date and time you access our site

– Your Internet protocol (IP) address


This anonymous information is stored separately from any personal information you provide and does not permit us to draw any conclusions about any particular person. It is evaluated for statistical purposes in order to improve our website and content.



On our site, we offer you the opportunity to contact us by email and/or by contact form. The information you provide is stored in order to process your request. Information is not shared with third parties, nor is it compared with information gathered by other website components.


Use of Google Analytics with anonymization function

We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). Google Analytics makes use of cookies – text files that are stored on your computer and make it possible to analyze how you use the website.

The information generated by these cookies, such as your IP address and the time, location and frequency of your website visits, is transmitted to Google in the United States and stored there.

We use Google Analytics on our website with its IP anonymization function. This means that Google shortens and anonymizes your IP address in member states of the European Union or in other contracting states to the Agreement on the European Economic Area.

Google uses this information to analyze how you use our site, to compile reports on website activity for us and to provide other services related to website activity and Internet use. Google may transfer this information to third parties if required to do so by law, or to the extent that third parties process this data for Google.

According to Google, it does not link your IP address to other Google data. You can prevent cookies from being installed by setting your browser software accordingly, but please note that in this case you may not be able to use our website’s full functionality.

Google offers a deactivation option for the most popular browsers in order to give you more control over the data it collects and processes. If you enable this option, information about your website visit will not be sent to Google Analytics. However, activation does not prevent information from being transmitted to us or to other web analytics services we may use. For further information about Google’s deactivation option and how to enable it, please go to the following link (German only):

Use of Facebook components

On our website we use components from the provider Facebook is a service offered by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

Whenever you access a page on our website that features such a component, it prompts your browser to download a corresponding image of the Facebook component. As a result, Facebook is informed of the specific page on our website you are currently visiting.

If you visit our website while logged onto Facebook, Facebook recognizes, on the basis of the information collected by the component, which specific page you are visiting and assigns this information to your personal Facebook account. If, for example, you click the “Like” button or make relevant comments, this information is transmitted to your personal Facebook account and saved there. In addition, the fact that you have visited our site is disclosed to Facebook. This occurs regardless of whether you click the component or not.

If you wish to prevent the transmission and storage by Facebook of information about yourself and the way you use our website, you must log out of Facebook before visiting our site. The data privacy information provided by Facebook contains more detailed information, in particular on the collection and use of the data by Facebook, your rights in this regard, as well as the possible settings you can make to protect your privacy:

An overview of Facebook plugins can be found at:


Use of Instagram

We use Instagram on our website, a service from Instagram Inc. Through the integrated “Insta” button on our site, Instagram is informed that you have accessed a page on our website. If you are logged into Instagram, Instagram can assign your visit to your Instagram account and thus link the data. The data transmitted by clicking the “Insta” button is stored by Instagram. For more information on the purpose and scope of data collection, data processing and data use, your rights, as well as the settings available to protect your privacy, see the Instagram Privacy Policy (German only), available at

To prevent Instagram from assigning your visit to your Instagram account, you must log out of your Instagram account before visiting our website.


Use of Google Adwords

We rely on the Google advertising tool “Google Adwords” to promote our website. Together with this tool, we also use, on our website, the “Conversion Tracking” analytics service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). If you are directed to our website by a Google ad, a cookie will be stored on your computer. Cookies are small text files that your Internet browser downloads and stores on your computer. Such so-called conversion cookies expire after thirty days and are not used to identify you. If you visit specific pages on our website and the cookie has not yet expired, we and Google can see that you, as a website user, clicked on one of our Google ads and were directed by it to our site.

Google draws on the information obtained with the help of conversion cookies to create visitor statistics for our website. These statistics let us know the total number of users who clicked our ad, as well as which pages on our website they subsequently viewed. However, we and others who advertise using Google Adwords do not receive information that can identify users personally.

You can prevent the installation of conversion cookies by making the relevant settings on your browser, such as the browser setting that generally disables the automatic installation of cookies or the setting that specifically blocks cookies from the domain “”

Google’s relevant privacy policy (German only) can be found at:


Information / withdrawal of consent / deletion of data

Under the German Federal Data Protection Act, you can contact us free of charge with questions regarding the collection, processing and use of your personal data, the amendment, blockage and deletion of this data, and the withdrawal of consent. Please note that you have the right to have false data corrected or personal data deleted as long as this right is not contradicted by the legal obligation to store the data.